Consultoria organizacional : que fatores sÃo responsÃveis para que a aprendizagem, na prestaÃÃo deste serviÃo, aconteÃa mais e melhor?

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

This study aims to identify and analyze the practice of consulting, the critical learning factors for success in providing this service. It was used as a conceptual basis to address the learning of theoretical studies wich considers this phenomenon as a process of social construction and re-signification of past experiences. Besides the literature search it was conducted qualitative research with customers and consultants who work in the metropolitan area of Recife-PE, the collection of data was held in the period February to November of 2008 and divided into two stages: exploratory interviews and in-depth interviews. Subsequently, data were analyzed using the method as the main pragmatic analysis of language. The results can be emphasized that some aspects have been identified that interfere with learning of the consultant and the client during the service provision of consultancy, the consultant must have sensitivity to understand the cultural rules, to make his/her actions consistent with the expectations of individuals, it is important to provide a reward system that supports the practices of learning, the high-management needs play a role in creating a climate research, reflection on the causes of errors, part of the activities proposed by the consultant and create media so that the knowledge generated is disseminated, the customer needs to participate actively in the process, and reflect on their experiences here, and also the consultant to do an assessment of the service, individually or jointly with the client to understand his/her mistakes and learn from them

ASSUNTO(S)

aprendizagem construtivista administracao reflexÃo na aÃÃo reflection in action organizational consulting aprendizagem pela experiÃncia constructivist learning consultoria organizacional. learning through experience

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