Evolving Principles of Office Quality Assurance
AUTOR(ES)
Norman, Lee A.
RESUMO
The application of medical quality assurance principles to ambulatory patient care using the traditional methods of medical chart audit, process review, and physician education has yielded generally disappointing results in improving patient care and physician performance. Newer methods assist physicians by providing patient and medical reference data at the time of a patient's visit. Techniques for tracking treatment outcomes and patients' test results and for providing instructions to patients may improve both care and patients' and physicians' satisfaction.
