Gestão da informação e do conhecimento: análise dos processos de tomada de decisão dos gestores da saúde pública de Campinas/SP. / Information and knowledge management: analysis of the decision making processes by the public healths managers in the city of Campinas/SP.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

The present dissertation is an integrant part of a research project registered at the CNPq Directory as Information Management Research Group. Consisted in an analysis of the decision-making processes taken by public health managers working at the Health Municipal Secretary of Campinas/SP about of the use of information and knowledge. The general objective was the analysis of the decision-making processes by the Public Healths managers in the city of Campinas/SP with the aim to consider suggestions of improvements about the access and use of information and knowledge. The specific objectives were the understanding, analysis, mapping, evaluation and proposal of improvements to the decision making process with support by information and knowledge management. The adopted method was the qualitative research and the instrument applied was the interview. The universe consisted of the Health Municipal Secretary of Campinas/SP, where was possible to interview the professional decision makers operating at the Public Health of the same City. The results: identification of the processes that demand the entrance and the exit of information, the use of knowledge in the decision making processes, as well as the evaluation of the level of the resulting quality by using information and knowledge, as well as development of a decision making proposal supported by information and knowledge management.

ASSUNTO(S)

information science gestão da informação saúde pública public health gestão do conhecimento knowledge management processo decisório decision process ciencia da informacao

ACESSO AO ARTIGO

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