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O ZEP Framework: um framework para a criação de métodos para envolvimento de stakeholders no desenvolvimento de soluções de software. / The ZEP Framework: a framework for the creation of methods for engaging stakeholder in software solution development.

José Paulo Telles Pires de Faria

The specification of software requirements implies that the system requirements are known. The system requirement requires knowledge about the business of which the system will be a part. To obtain this knowledge it is important to engage stakeholders not only at the system level, but at the business level as well. The literature on Requirements Engineering, Software Engineering and Systems Engineering consider the involvement of stakeholders as fundamental. Despite this, the treatment of the subject is not proportional to its importance. This dissertation, using concepts from Situational Method Engineering and Design Science, presents the ZEP Framework, an artifact built with the EPF Composer software, that allows the creation of methods to engage stakeholders. These methods consider the specific situation of the organization, the resources available and the characteristics of the initiative itself. Some scenarios, in the Tourism field, are presented as examples of the utilization of the framework.