Problemas em iniciativas de melhoria de processos de Software sob a Ãtica de uma Teoria de IntervenÃÃo

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

Software process improvement initiatives (SPI) are gaining great importance in the software industry as a factor of evolution of the quality of its products and as a response to the high rate of failure in software projects. Research shows that MPS initiatives have also a high rate of failure. They show also that many of the main critical factors in SPI are not technical issues of software engineering, but human, social and organizational issues in the conduction of improvement initiatives, and interactions among its participants. This dissertation shows that SPI initiatives can be viewed as an intervention in the organization that produces software. The intervention theory and complementary concepts of theories of action and organizational learning from the organizational researcher Chris Argyris and its collaborators are used in this dissertation to reinterpret and to understand more profoundly the socio-technical problems of SPI initiatives. As problems that occur besides SPI initiatives it is emphasized: incongruence of norms internalized in the organization with the objectives of SPI intervention; the actorsâ difficulties in leading productively with conflictive situations; incongruence of actorsâ theory in use with primary activities of intervention recommended by Argyris; and finely, the limitations of technicist approach that predominates in conducting SPI interventions. That same theoretical approach is used as a basis to prescribe actions strategies of how to deal with the referred problems. The interpretation of the problems was based in a field research about critical factors (facilitators and barriers) in SPI initiatives. The research was performed by interviewing professionals in different roles (quality engineers, external consultants, director, project managers and software engineers) and which were involved in SPI initiatives in their organizations. In this way, this dissertation contributes to fill gaps commonly encountered in conducting SPI initiatives that use normative models like CMMI and MPS.Br, in understanding and dealing with human and social phenomena in this kind of initiative

ASSUNTO(S)

fatores crÃticos em mps software process improvement (spi) teoria de intervenÃÃo ciencia da computacao aprendizagem organizacional melhoria de processos de software (mps) teorias de aÃÃo intervention theory organizational learning critical factors in spi action theories

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