What words and where? Applying usability testing techniques to name a new live reference service
AUTOR(ES)
Duncan, Vicky
FONTE
Medical Library Association
RESUMO
Objective: A user-focused design approach was taken to develop a new “live reference” service at the Health Sciences Library, University of Saskatchewan. The name of the service, the placement of the links, and the design of a graphical button were seen as key elements in creating service awareness and its subsequent use.
