Customer Needs
Mostrando 1-12 de 55 artigos, teses e dissertações.
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1. ISO/IEC 17025: history and introduction of concepts
Quality is an increasingly present concept nowadays, so meeting the customers’ needs, who buy and use products and hire services, becomes essential. For laboratories, the concept is applied to the reliability and traceability of the results produced and presents itself not only to meet the customer’s needs, but also to allow the signing of agreements in
Quím. Nova. Publicado em: 2021-06
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2. Operations strategy and analysis of competitive criteria: a case study of a food business
Resumo Este trabalho tem como objetivo propor uma forma alternativa para acessar a informação da prioridade dos clientes em relação aos critérios competitivos que uma empresa da indústria de alimentos necessita considerar. A partir desta abordagem, é possível identificar um conjunto consistente de informações que auxilie no suporte do processo dec
Gest. Prod.. Publicado em: 22/08/2019
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3. Construction and validation of an instrument for nursing consultation in outpatient chemotherapy
RESUMO Objetivo: Construir e validar conteúdo de instrumento para consulta de enfermagem em ambulatório de quimioterapia de adultos. Método: Estudo metodológico composto por duas etapas: Elaboração do instrumento e validação de conteúdo. Foi realizada revisão literária das dimensões do cuidado da clientela, à luz da Teoria das Necessidades Hum
Rev. Bras. Enferm.. Publicado em: 18/04/2019
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4. Value Added Elements According to Buyer Companies in a B2B Context
This paper analyses how buyer companies perceive the value added to products and services offered by their suppliers and identifies the predominant elements that affect purchasing decisions and establishment of relationships between companies in a B2B context. A multiple case study was developed in 12 buyer companies from three industrial segments in souther
BAR, Braz. Adm. Rev.. Publicado em: 2015-09
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5. Design to learn: customizing services when the future matters
Internet-based customization tools can be used to design service encounters that maximize customers' utility in the present or explore their tastes to provide more value in the future, where these two goals conflict with each other. Maximizing expected customer satisfaction in the present leads to slow rates of learning that may limit the ability to provide
Pesqui. Oper.. Publicado em: 2013-04
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6. Improving logistics services through the technology used in fleet management
Outsourcing logistics has established itself in the area of the LSP (Logistics Service Provider), which offers a range of services to its customers. In this line, transportation is characterized as one of the most important services, and therefore efficient fleet management is essential for establishing a high level of customer service. With advances in tech
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2012-12
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7. Determinants of the choice of marketing channels by corporate clients: an analysis of the information technology sector
Based on a survey of 505 corporate clients from the information technology industry, this study uses a logit statistical model to analyze whether such factors as loyalty, trust, client importance, intimacy between customer and supplier and the cost of changing suppliers may affect the choice of the marketing channel used by the client. The results show that
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2012-12
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8. Innovative Bracket Design Concepts for the Installation of Aircraft Systems
Abstract: Following continually varying customer specific demands across the globe, aircraft design strategy is constantly changing. The manufacturers are focusing on finding ways to make the products more .fiexible thus meeting the several product variants with controlled manufacturing costs. Herein, the .fiexibility addresses the variety of needs with less
J. Aerosp. Technol. Manag.. Publicado em: 2012-09
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9. Conflitos e integração entre marketing e logística na definição do nível de serviços em vendas e distribuição de produtos um estudo de caso na indústria de bebidas
Beverage industries in Brazil are in pursuit of improvements in customer services to fulfill the new marketplace needs, taking into consideration both the change in consumer, habits which now show a preference for healthier goods, and the recent growth in all social economic levels. The services that need more attention are the sales and distribution departm
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 28/11/2011
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10. MEANING OF POSSESSION OF A LUXURY GOOD: A STUDY ON MOTIVATIONS TO PURCHASE LOUIS VUITTON HANDBAGS / SIGNIFICADOS DA POSSE DE UM OBJETO DE LUXO: UM ESTUDO SOBRE AS MOTIVAÇÕES DE COMPRA DE BOLSAS LOUIS VUITTON
There are no limits when it comes to imagination to offer a total experience to customer in the luxury segment, from the welcome champagne offered at BMW dealerships reception to the exotic flavors of dinners offered to customers of Louis Vuitton. In Brazil, Louis Vuitton symbolizes an aspirational luxury, often purchased by those who seek status and want th
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 30/08/2011
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11. Práticas profissionais em saúde da família: uma análise do atendimento à demanda espontânea
In Family Health Strategy, teams have to organize customer care, offering services both to priority groups and to the spontaneous demand, ensuring users comprehensive care through humane practices. These assumptions were taken as the basis for this research aimed at assessing the attendance to spontaneous demand and the factors that influence this care in th
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 15/04/2011
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12. CONFLITOS E FLEXIBILIZAÇÃO DO ARCABOUÇO REGULATÓRIO DIANTE DOS PRESTADORES DOS SERVIÇOS DE ABASTECIMENTO DE ÁGUA E ESGOTAMENTO SANITÁRIO - EXPERIÊNCIA DA COELBA / CONFLICTS and flexibility of the regulatory framework BEFORE THE SUPPLY OF SERVICES PROVIDERS DEPLETION OF WATER AND HEALTH - EXPERIENCE COELBA
This paper examines the conflicts and proposes a more flexible regulatory framework for power distribution companys customers classified as "Network", notably the providers of services of water supply and sewerage, in terms of its relationship with the distribution company, with their specific needs and possible conflicts with the regulation of the electrici
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 17/12/2010