Customer S Satisfaction
Mostrando 1-12 de 30 artigos, teses e dissertações.
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1. Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use
Abstract Despite the advances in the evaluation of the quality of Software-as-a-Service (SaaS), new studies seem to be necessary, since the existing criticisms concerning the SERVQUAL scale and the lack of studies concerning the use of SERVPERF for this purpose. This work aims to fulfil this gap by proposing a methodological approach to assess the SaaS servi
Prod.. Publicado em: 13/11/2017
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2. Use of the RFID technology to overcome inefficiencies in the production process: an analysis of a microcomputer company in Ilhéus – Bahia
This paper presents a methodology for the integration of RFID technology into microcomputer assembly companies. Such a technology enables inventory control, tracking of parts/products and customer satisfaction. The methodology was developed to identify and evaluate the production process in an assembly company and to apply the process FMEA to evaluate potent
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2014-04
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3. Analysis of the user satisfaction level in a public physical therapy service
BACKGROUND: The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE: This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that im
Braz. J. Phys. Ther.. Publicado em: 01/08/2013
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4. Experiências de consumo e satisfação dos clientes no setor supermercadista: um estudo no interior do Estado de São Paulo / Consumer experience and customer satisfaction in supermarkets: a study in the interior of São Paulo
This research aimed to identify which elements of the consumer experience are more important for the formation of customer satisfaction in supermarkets in the interior of São Paulo. To achieve our objective, we opted for the operation of a field survey with a sample of 750 individuals chosen for convenience and stratified, and the criterion used to divide t
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 06/04/2011
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5. A satisfação dos clientes usuários do gerenciador financeiro do Banco do Brasil
Esta monografia se propõe a apresentar os resultados de pesquisa realizada com a clientela de Pessoas Jurídicas, componentes do segmento de MPE (Micro e Pequenas Empresas), correntistas do BANCO DO BRASIL S.A., agência de Xanxerê (SC) que teve como objetivo principal identificar qual o grau de satisfação dos usuários do Auto-Atendimento Home banking,
Publicado em: 2010
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6. JOB SATISFACTION AND MOTIVATION: AN STUDY AMONG INFORMATION TECHNOLOGY PROFESSIONALS / SATISFAÇÃO NO TRABALHO E MOTIVAÇÃO: UM ESTUDO SOBRE OS PROFISSIONAIS DE TECNOLOGIA DA INFORMAÇÃO
O relacionamento indivíduo ¿ organização sempre foi motivo de investigações e relatos na literatura administrativa, nos quais a questão mais freqüentemente levantada diz respeito ao problema de como os indivíduos podem ser incentivados a desempenhar melhor suas atividades. A motivação, satisfação e insatisfação no trabalho têm sido alvo de es
Publicado em: 2010
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7. Factors affectin citizens satisfaction with public administration: a study on participative city budget process / Fatores da satisfação do cidadão com a gestão pública: um estudo sobre o orçamento participativo municipal
This thesis deals with the quality dimensions and factors affecting citizens satisfaction in the participatory budgeting process in a major city of Brazil. Participatory budgeting was introduced as a usual practice in many Brazilian cities since the 1990s. It is adapted a model proposed by Johnson et al. (2001) of customer satisfaction and loyalty antecedent
Publicado em: 2008
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8. ANÁLISE DE MÁQUINAS AGRÍCOLAS DISTRIBUIDORAS DE FERTILIZANTES SEGUNDO REQUISITOS PROJETUAIS / LIFTING OF FARM MACHINERY DISTRIBUTORS OF FERTILIZERS: REQUIREMENTS ANALYSIS SECONDS PROJETUAIS
The Brazilian agriculture develops year by year. Nowadays, it is noticed that studies addressed for a constant increase for an implantations of technological systems in machineries and management of rural properties are accomplished, offering this way options in that the technology applied in a property can provide better results in production, in quantity,
Publicado em: 2008
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9. Relacionamento Interpessoal entre Compradores e Vendedores: Troca de Atendimento em Vendas e o Impacto na Continuidade das Relações Comerciais.
In a highly competitive environment, the ability to retain a substantial customer base represents a tremendous competitive advantage, therefore this transaction-based emphasis in sales is increasingly being replaced by relationally focused approach. Although existing sales literature is in agreement to the theoretical composition of buyer-seller relationship
Publicado em: 2007
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10. ANÁLISE DA SATISFAÇÃO DOS CLIENTES DE SERVIÇOS DE CABOTAGEM NO BRASIL: UM ESTUDO DE CASO / ANALYSIS OF CUSTOMER´S SATISFACTION WITH COASTAL SHIPPING SERVICE IN BRAZIL: A CASE STUDY
In countries like Brazil, with continental dimensions and an extensive coast, the coastal shipping becomes a natural way of transporting goods. Nevertheless, for many years in Brazil roads have been consolidated as the main way of doing so. Recently, however, the country has enjoyed a revival of the coastal shipping service. In order to compete with road tra
Publicado em: 2007
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11. Avaliação de resultados de ações de marketing de relacionamento / Results evaluation of relationship marketing actions
The relationship marketing begins on 1980?, stimulated by the spreading concurrency, market growing stagnation and technological development. The relationship marketing actions have the purpose of narrowing the contact between company and client, stimulating the client fidelity and looking for rentability from a series of negotiations with the same client ov
Publicado em: 2007
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12. O arquiteto e o processo de projeto participativo
The current situation of the popular dwelling is revealed as chaotic. And the solution of the habitation deficit goes far beyond the dwellings supply; It is linked to the habitability concept. New cities administration models are being proposed, as the so called participative-environmental, where the popular participation in the decisive processes is now the
Publicado em: 2007