Dissatisfaction Management
Mostrando 1-12 de 21 artigos, teses e dissertações.
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1. Unhealthy weight control behaviors, disordered eating, and body image dissatisfaction in adolescents from São Paulo, Brazil
Objective: To identify the frequency of disordered eating (DE) and unhealthy weight control behaviors (UWCB) among adolescents and associations with age, sex, actual weight status, perceived weight status, and body image dissatisfaction. Methods: Cross-sectional study of 1,156 adolescents. DE was assessed using a specific self-report questionnaire, UWCB by
Braz. J. Psychiatry. Publicado em: 2020-06
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2. Marital Social Skills and Marital Satisfaction of Women in Situations of Violence
Resumo As Habilidades Sociais Conjugais (HSC) estão relacionadas à Satisfação Conjugal (SC). Contudo, relacionamentos abusivos apresentam déficit na utilização de estratégias saudáveis para manejo dos conflitos e prejuízos para os envolvidos. Este estudo avaliou, em 23 mulheres, com idade média de 35 anos, em situação de violência por parceiro
Psico-USF. Publicado em: 10/07/2019
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3. Avaliação do Impacto dos Programas de Reorientação Profissional em Cursos da Área da Saúde
RESUMO Problematizou-se a percepção dos atores dos cursos da área da saúde da Universidade Federal de Goiás quanto ao impacto do Programa Nacional de Reorientação da Formação Profissional em Saúde articulado ao Programa de Educação pelo Trabalho para a Saúde (Propet-Saúde) na reestruturação curricular. Realizou-se um estudo transversal com a
Rev. bras. educ. med.. Publicado em: 2019-06
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4. Alignment between information of the attendance to the customer and action of improvements of the quality: study of case in an assembly plant of automobiles. / Alinhamento entre informações do atendimento ao cliente e ações de melhorias da qualidade: estudo de caso numa montadora de automóveis.
The present study is guided by a strategic vision of the operations area, involving management of quality assurance and opportunities for continuous improvement in an auto assembly plant in Brazil. It examines how information from after-sales services is used to improve products and their manufacturing processes. It analyzes the correlation between actions u
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 28/03/2011
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5. MIBCIS II - processo integrado de gerenciamento quantitativo para melhoria de processos
Quality is nowadays the biggest concern in all human activities areas and it could not be different on the information system area, more specifically on software development. During the last years there have been many discussions about poor quality and low productivity in worldwide software industry which reflects on customer dissatisfaction and financial lo
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 30/04/2009
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6. A influência da remuneração no desempenho dos funcionários do Banco do Brasil
This dissertation is the result of a study that aimed at analyzing the relationships between remuneration systems and performance evaluation of the Banco do Brasil, from the view of its workers in Salvador, Bahia in 2009. In this work literature searches were performed looking at concepts of different authors on people management, pay and performance. At the
Publicado em: 2009
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7. Gestão da satisfação e fidelidade do cliente : um estudo dos fatores que influenciam na satisfação e fidelidade dos clientes corporativos de telefonia celular / Management of customes satisfaction and loyalty: a study of factors influencing the satisfaction and loyalty to corporate customer of mobile service telephony
The competition in the telecommunications industry has grown in Brazil since the privatization, forcing companies that are active in the market to a growing commitment to quality products and services in order to survive. In this context, this work aims to understand the main factors that influence the degree of satisfaction exists in respect of a mobile ope
Publicado em: 2009
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8. A strategy to reduce stress and burnout among hospital nurses / Estratégia para redução do stress e Burnout entre enfermeiros hospitalares
Stress and burnout was recognized at an occupational risk by cause many health and mental problems besides to raise the absenteeism, turnover, and intent to leave among nurse staff around in the world. Burnout is a psychological syndrome with three component conceptualization: emotional exhaustion, depersonalize and diminished personal accomplishment. The bu
Publicado em: 2009
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9. UMA VISÃO BASEADA EM RECURSOS COM DIRECIONAMENTO ESTRATÉGICO: UMA PROPOSTA ÀS INSTITUIÇÕES DE SAÚDE HOSPITALARES PÚBLICAS
This study investigates the use of the Vision Based on Resources, with the aim of proposing a model for the management of people who meet the enforceability of the quality of provision of services to health. They are observed relationships of these services work in different ways, the systematization of knowledge about the elements contained in the managemen
Publicado em: 2008
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10. Quando a terceirização não funciona: a primeirização das atividades de manutenção industrial na Caraíba Metais.
Due to the changes in the economy of the world and of Brazil, companies sought for new strategies in order to keep operating competitively. Outsourcing appeared as an alternative for the companies.By decentralizing the activities, the outsourcing process sought reduction of costs, focus in its output and raise of productivity. If initially only secondary act
Publicado em: 2008
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11. Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes
Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide signific
Publicado em: 2007
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12. Gestão estratégica da criação do conhecimento nas organizações hospitalares: um estudo baseado na construção de protocolos médico-assistenciais
This study is embedded in the field of organizational strategies because of the approach adopted to investigate the management of knowledge creation. Health care services are faced with the constant need to incorporate knowledge because of the development of new technologies in the form of both innovative resources and health care models. Such conditions dem
Publicado em: 2007