Gestao Do Relacionamento Da Terceirizaaao Em Ti
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1. Rotinas defensivas no ambiente de terceirizaÃÃo em tecnologia da informaÃÃo: um estudo de caso
Outsourcing suggests a continuous interaction between provider and customer, whose focus is the relationship and not just an interchange of economicfinancial value. In the interaction process, the conversations assume an important role in the communication and everybody is exposed to defensive behaviors that can inhibit the organizational learning. This work
Publicado em: 2004