It Outsourcing Relationship Management
Mostrando 1-6 de 6 artigos, teses e dissertações.
-
1. Knowledge Management and Outsourcing: case study of developing systems information environment, Salvador, Bahia. / Gestão do conhecimento e terceirização: estudo de caso da área de desenvolvimento de sistemas da Secretaria da Fazenda, Bahia
This dissertation aims to identify and understand the outsourcing effect for knowledge management on information technology (IT) teams in government. This context encloses the agreement on knowledge management mechanisms and professionals competence within an organization, at a department level and in the cycle of information systems development. Additionall
Publicado em: 2009
-
2. A influência do processo de terceirização de tecnologia da informação na utilização dos modelos de contratação de serviços: um estudo de casos múltiplos
The change in the economic world and the emergence of Internet as a tool for communication and integration among the markets have forced organizations to adopt a different structure, process-oriented with a focus on information management. Thus, information technology has gained prominence in the organizational context, increasing its complexity and range of
Publicado em: 2009
-
3. IDENTIDADE E IDENTIFICAÇÃO NAS ORGANIZAÇÕES: UM ESTUDO DE CASO SOBRE A GESTÃO DESTES CONCEITOS EM UMA EMPRESA DE CONSULTORIA E OUTSOURCING / IDENTITY AND IDENTIFICATION IN ORGANIZATIONS: A CASE STUDY OF THE MANAGEMENT OF THESE CONCEPTS IN A COMPANY THAT SELLS CONSULTING AND OUTSOURCING SERVICES
This dissertation examines how organizations establish their identities and how they reinforce employees´ identification with them. To this purpose, the following topics are examined: The concepts of organizational identity and employees´ identification; the connection of these with the multiple forces that influence employees´ behavior within the company
Publicado em: 2008
-
4. O PAPEL DA CONGRUÊNCIA DA CULTURA ORGANIZACIONAL NO DESEMPENHO DAS PARCERIAS DE TERCEIRIZAÇÃO / THE ROLE OF ORGANIZATIONAL CULTURE CONGRUENCE IN OUTSOURCING PARTNERSHIP PERFORMANCE
The main objective of this research was to examine the role of organizational culture congruence in outsourcing performance. Cultural variables of companies that had inter-organizational (outsourcing) partner relationships were analyzed and correlated to their success. The main supposition of this study was the emphasis on the existence of a positive correla
Publicado em: 2007
-
5. Modelos de gestão da terceirização de tecnologia da informação: um estudo exploratório / Models of information technology outsourcing management: an exploratory study
Outsourcing, or the process of transferring activities to third parties has being underused for a long time and it is becoming a common practice. This is also true in the Information Technology area, ever since computers have been introduced in organizations. There are many reasons associated to the partial or total outsourcing of activities and services in
Publicado em: 2005
-
6. Rotinas defensivas no ambiente de terceirizaÃÃo em tecnologia da informaÃÃo: um estudo de caso
Outsourcing suggests a continuous interaction between provider and customer, whose focus is the relationship and not just an interchange of economicfinancial value. In the interaction process, the conversations assume an important role in the communication and everybody is exposed to defensive behaviors that can inhibit the organizational learning. This work
Publicado em: 2004