Kanos Model
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1. Percepções sobre os atributos de qualidade da Associação Educacional do Vale do Itajaí Mirim a partir da integração dos modelos servqual e kano
The increase in the number of Institutions of Higher Education (IHE) is visible in Brazil. Data of the National Educational Institute of Studies and Research Anísio Teixeira (INEP), of the year of 2003, show that the number of IES, private and public, jumped of 873 in 1993, to 1859 in 2003. However the relation enters the number of ingressions, for selectiv
Publicado em: 2005