S Dimensions Of Service
Mostrando 1-12 de 37 artigos, teses e dissertações.
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1. Public Policy Instruments and Their Impact: From Analogue to Electronic Government in the Bus Services of São Paulo
This article deals with the relations between public policy instruments and production practices of objects related to government action. It demonstrates that the materiality of the instruments built to make a public policy object legible to its operators has independent effects on the relations among private operators, bureaucrats, and the public sector. Ba
Bras. Political Sci. Rev.. Publicado em: 03/05/2018
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2. Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use
Abstract Despite the advances in the evaluation of the quality of Software-as-a-Service (SaaS), new studies seem to be necessary, since the existing criticisms concerning the SERVQUAL scale and the lack of studies concerning the use of SERVPERF for this purpose. This work aims to fulfil this gap by proposing a methodological approach to assess the SaaS servi
Prod.. Publicado em: 13/11/2017
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3. Analysis of the user satisfaction level in a public physical therapy service
BACKGROUND: The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE: This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that im
Braz. J. Phys. Ther.. Publicado em: 01/08/2013
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4. Educação de jovens e adultos no contexto de formação do SESC - Londrina (2004-2007) : projetos de vida e percursos de alunos egressos
In the search for understanding of various dimensions that underlie the process of human development, our intention in this work was to bring out differences, tensions and conflicts put in the search for understanding of the network that is the relationships and how they pervade in our lives, especially in settings of the process of education of the subject.
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 26/03/2012
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5. Prazo razoável para término do processo penal frente aos direitos fundamentais
This work proposes a reflection about the development and dimensions of Fundamental Rights, as well as the analysis of constitutional principles and their guiding developments in the Civil Procedure Law and Criminal Procedural Law. Thus, to perform this study used the research literature mainly based on doctrines and laws in order to substantiate and justify
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 19/10/2011
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6. Processos de identificação e diagnóstico : os alunos com deficiência mental no contexto do atendimento educacional especializado
The main objective of this research was to understand how the processes of identification and diagnosis of students with mental disabilities, in the context of Specialized Educational Services, have been produced. The analysis sought to establish a comprehensive dialogue with the diagnostics and classification manuals in order to know the logic that supports
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2011
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7. A experiência do luto em situação de violência: entre duas mortes / The mourning experience in violence situation: between two deaths
Starting as of a clinical case which took place as a public health service, deaths of young residents from the suburbs was taken as a research subject, who were murdered anonymously, whose lives do not leave marks or records. Question showed by the grief of their mothers, women silenced by the social denial that the death of their children made them live a l
Publicado em: 2011
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8. O significado das dimensões da qualidade de serviço na percepção dos sujeitos participantes de um curso na modalidade a distância: um estudo de caso do curso piloto de bacharelado em administração da UFV / The significance of the quality’s dimensions of service as perceived by participants of a e-learning course: a case study of the pilot course of the UFV bachelor in business administration
Este trabalho visa à identificação do significado das dimensões da qualidade do processo ensino-aprendizagem no método do ensino a distância, de acordo com a percepção dos sujeitos envolvidos neste processo. A inclusão dos sujeitos envolvidos no curso segue conforme a teoria das representações sociais. O estudo se refere ao curso de Administraçã
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 09/07/2010
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9. Indicadores de desempenho, custo e satisfação para gerenciamento de tecnologia medica / Performance, cost and satisfaction indicators for management of medical technology
This work describes the development and application of a general tri-dimensional indicator of productive activities (ICEB). This indicator was applied for helping management of health technology at the Center for Biomedical Engineering (CEB), University of Campinas (UNICAMP). The three dimensions taken into account were performance ( D CEB I ), cost ( C CEB
Publicado em: 2009
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10. O impacto da orientação empreendedora na performance das empresas brasileiras: evidências de um estudo híbrido
The subject entrepreneurship has been gaining strength within the area of strategy, as the entrepreneurial activity represents one of the gears of economic growth and a political social and economic response of the entrepreneur¿s capital. Nevertheless, there are not many studies that investigated if entrepreneurial orientation influences firm performance in
Publicado em: 2009
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11. STRATEGIES FOR MOBILE ENTERTAIMENT INDUSTRY: DELTA MODEL APPLICATION / ESTRATÉGIAS PARA A INDÚSTRIA DE ENTRETENIMENTO MÓVEL: APLICAÇÃO DO MODELO DELTA
With the advent of Digital Television in our country, free-to-air television broadcasters are now able to offer viewers new applications, as portable TV, which gives the latest ability to watch content freely from all Brazilian TV companies, by using personal devices including Mini TVs, Palm Tops and Cell Phones. The main purpose of this thesis is to propose
Publicado em: 2009
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12. Family Health Program - of the attendance to the care: evaluation of the implementation of the primary health care / Programa Saúde da Família - da assistência ao cuidado: avaliação da implementação da atenção primária à saúde
The Primary Health Care (APS) it corresponds to the essential cares to the health, it constitutes the first contact level with the national system of health and the first element of a continuous process of attention. In Brazil, the Family Health Program (PSF) it is the main implementation strategy and organization of APS. PSF incorporates the beginnings of t
Publicado em: 2009