Services Organizations Structure
Mostrando 1-12 de 38 artigos, teses e dissertações.
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1. Service Providers’ Willingness to Change as Innovation Inductor in Services: Validating a Scale
Abstract This study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizationa
BAR, Braz. Adm. Rev.. Publicado em: 13/02/2017
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2. O NOVO PAPEL DE RECURSOS HUMANOS: O QUE É RH ESTRATÉGICO E QUAL É A SUA CONTRIBUIÇÃO PARA OS NEGÓCIOS / THE NEW HUMAN RESOURCES ROLE: WHAT IS STRATEGIC HR AND ITS CONTRIBUTION TO THE BUSINESS
The necessity for companies to increase their ability to face competition in global markets has imposed, over the last few years, substantial changes in the HR organization¿s roles. These changes bring challenges to people¿s management and especially for HR professionals. More than ever, HR needs to understand the role of Strategic HR in order to position
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 08/08/2011
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3. O processo de notificação da queixa técnica de material de consumo de uso hospitalar no contexto do gerenciamento de recursos materiais em um hospital universitário público / The notification process of technical complaints about consumption material for hospital use in the context of material resources management in a public university hospital
The management of material resources in the nosocomial field has gained prominence mainly due to the technological advances that have occurred in recent decades. The incorporation of sophisticated technology can be perceived by the increase in the complexity of care practices and the challenges that the managers of public and private institutions face due to
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 22/07/2011
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4. Um estudo sobre a estruturação da rede de proteção social voltada à população idosa no município de Vitória
This study aims at analyzing the structuring and effectiveness of the social protection system instituted by the National Social Assistance Policy (PNAS), which is intended for the elderly, concerning the Municipal Department of Social Assistances responsibility in the city of Vitória, ES, Brazil. This qualitative study is guided by the dialectical critical
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 08/07/2011
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5. Utilização e percepção das práticas de controle interno pelas administrações dos municípios da região da Associação dos Municípios do Médio Vale do Itajaí - AMMVI / Use and perception of structures and practices of control internal by the administrations of municipalities of the Association of Municipalities of the Medium Itajaí Valley - AMMVI
Understanding the reasons for the creation and organization of controls on local government is as important as laws change. The lack of technical work toward internal controls leads members of a public organization in various ways to interpret the purposes of control, which ultimately often undermined his goal. The organization and operation of a control sys
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 25/08/2010
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6. Fatores internos que contribuem para adoção de um sistema integrado de gestão (ERP): um estudo utilizando a teoria de difusão de inovação
The adoption of innovations, with emphasis on technological innovation in organizations has gained increasing proportion due to the globalization of business and the need to obtain a high degree of competitiveness. This study aimed to identify which factors are internal to organizations that contribute to the adoption of technological innovation defined by b
Publicado em: 2010
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7. FILANTROPIA E PARTICIPAÇÃO POLÍTICA NO MOVIMENTO DO COMBATE AO CÂNCER INFANTO-JUVENIL EM SERGIPE.
This study aims to understand what drives individuals to engage specifically in mobilizing the fight against childhood cancer in the city of Aracaju, Sergipe, with the field of analysis and research volunteer leaders and not leaders of the Association of Voluntary Service of Oncology Sergipe (AVOSOS) and the Support Group for Children with Cancer of Sergipe
Publicado em: 2010
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8. A influência do processo de terceirização de tecnologia da informação na utilização dos modelos de contratação de serviços: um estudo de casos múltiplos
The change in the economic world and the emergence of Internet as a tool for communication and integration among the markets have forced organizations to adopt a different structure, process-oriented with a focus on information management. Thus, information technology has gained prominence in the organizational context, increasing its complexity and range of
Publicado em: 2009
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9. Responsabilidade social: um estudo sobre a compreensão dos servidores da Secretaria de Estado de Saúde Pública do Estado do Pará / Social responsibility: a study on the views of employees of the Secretary of State for Public Health in the State of Pará
Social Responsibility (SR) is recognized in the academic field as a new paradigm for public and private organizations. Going beyond the concept of ethical actions, SR is already seen as a strategic position because it is a basic element for sustainability. SR is the responsibility of the State, and its organizations are already committed to enabling the best
Publicado em: 2009
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10. IT PROJECT MANAGEMENT: AN ANALYSIS ABOUT THE POSSIBILITY TO APPLY A MOTIVATIONAL STRUCTURE PROPOSED BY PROJECT MANAGEMENT BODY OF KNOWLEDGE - PMBOK - IN A PUBLIC COMPANY / GERENCIAMENTO DE PROJETOS DE TI: UMA ANÁLISE SOBRE A POSSIBILIDADE DE APLICAÇÃO DA ESTRUTURA MOTIVACIONAL SUGERIDA PELO PROJECT MANAGEMENT BODY OF KNOWLEDGE - PMBOK - EM UMA EMPRESA PÚBLICA
The present environment, instable and competitive, oblige the organizations to follow, systematically, the areas where they operate in order to improve the planning, reduce risks and increase profits in the shorter time as possible, delivering quality services or quality products. A concept that has been used very often with this objective is project managem
Publicado em: 2009
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11. Networks in nonprofit sector: favorable conditions for knowledge transfer. / Redes no terceiro setor: condições favoráveis à transferência de conhecimento.
The demand for services provided by nonprofits is increasing significantly. On the other hand, the desired increment in supply requires operational performance improvements on those organizations. For that, it is not possible to simply import concepts and tools developed for corporations or public agencies. Methodologies coherent with nonprofits specificitie
Publicado em: 2008
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12. Princípios da hotelaria aplicados às organizações de saúde: um estudo de caso em dois hospitais de Santa Catarina
In the tourism services sector, hospitality offered to visitors, through means of accommodation, is a factor of fundamental importance for attracting and retaining tourists to a locality, by providing comfort, safety, and a feeling of well-being for the client. Just as in hotels, the principles of hospitality can also be used to offer a better quality servic
Publicado em: 2008